Good news: you're within the warranty.

For shafts bought somewhere else, we can still help:

$75.00 to cover the administration cost
$0.00 (free) replacement cost, once we verify that your shaft is authentic and approve your claim
If you prefer, you can contact the store or fitter where you bought your shaft. They should be able to help you too.

Please enter your shaft info.

Brand

Please enter your purchase details.

Purchased from (store or fitter)

Purchase date

Please enter at least one of these for the authentication check.

When we receive your shaft, we'll check it against this information to verify that it's authentic.

Serial number

It's on the shaft label: 12 characters: 2 letters, 7 numbers, then 3 letters (e.g. AB1234567CDE).
All shafts returned to us are subject to a serial number check and match.

Proof of purchase

One receipt or invoice. We accept PDF, JPG, PNG and WebP files, smaller than 3 MB. iPhone photos are converted to JPG automatically.

Please tell us what happened to cause the damage.

What happened

Upload supporting photos

The whole shaft (required*)

Lay it flat so the whole shaft fits in the photo.

The damaged part (required*)

Up close and in focus, so we can see the damage clearly.

Additional photos (optional, up to 3)

Another angle, a short video, anything that helps us see what happened.

JPEG, PNG, WebP, MP4 or MOV.

We accept JPG, PNG and WebP photos and MP4 or MOV videos, up to 6 files.

Where should we ship your replacement shaft?

Where we send your replacement once your claim is approved.

Full name

Address

Apt, suite (optional)

City

State

ZIP code

Phone

Every update about your claim goes here. You can change it at autoflex.us checkout, where you pay the service fee.

Warranty terms

The $75.00 warranty service fee is not refundable.
Your replacement shaft is free once we approve your claim.
The shaft's authenticity and damage are subject to inspection. If the shaft isn't authentic, or any information doesn't match, we reserve the right to refuse the claim.
Please send your shaft to us within 30 days of your claim being approved.
We ship the replacement once we receive your original shaft and verify it.

I've read and accept the warranty terms

You pay to ship the shaft to us; we'll email the address after we review your claim.

Secure payment at autoflex.us checkout. Your claim is sent to us once it's paid. We will review and advise the next step via email.